Screen every agent by how they sound on a call
A CV cannot tell you how someone handles an upset caller. TalentDecrypt records spoken answers to real calls, scores them the same way for every applicant, and lets you listen before you meet anyone.
Billing call: charged twice
SpeakProOpen response✦ AI-evaluated
0.0 / 10 marks
PROMPTA customer calls, upset: they were charged twice for one order and want it fixed today. Respond as you would on the call.
“I’m sorry about the double charge. Let’s fix it now.”
STRONG
Owns the problem, fixes it on the call and commits to a follow-up. A few fillers while checking the account.
PACE
0wpm
Natural
FILLERS
0.0%
“um”, “so”
PAUSES
0
None over 2s
CLARITY
0%
Very clear
Dimension analysis
overall 4.3 / 5
Task fulfilment4/5
Empathy5/5
Professional tone5/5
Grammar & vocabulary4/5
Fluency3/5
Intelligibility5/5
Transcript & evidence
stood out watch for
✦ TalentDecrypt Communication AI · the recruiter can adjust the score
What a test for this role can look like
One example. You choose the sections, the question types, the length and how closely it is watched.
- Draft it from a job description, or build it by hand
- Review every question before a candidate sees it
- Reuse questions from your own bank
Customer Support Associate — voice process
Inbound customer support
- Duration
- 40min
- Sections
- 6
- Questions
- 22
- 01×2
Read a refund policy aloud
Read aloud - 02×3
Listen to a caller, then say what they need
Listen, then answer - 03×3
Repeat account details back accurately
Repeat a sentence - 04×2
Calm an upset caller
Spoken answer - 05×2
Write the ticket note
Written, marked by AI - 06×10
Billing and policy basics
Multiple choice
Proctoring: Webcam + screen
Why voice hiring is hard to screen at volume
- 01
The job is the voice
Voice-process agents are hired for how clearly they speak and how carefully they listen. Neither shows up on a CV, and a written test does not measure it.
- 02
Hiring never stops
Contact centres hire in large batches, often every month and across several sites, and recruiters cannot phone-screen every applicant in time.
- 03
One standard across batches and sites
When each recruiter or site judges spoken English differently, the same applicant passes in one batch and fails in the next.
- 04
Remote screening invites stand-ins
With screening done from home, someone else can take the test or sit beside the applicant and help.
From a hiring drive to a shortlist
- 1
Build a voice-process test
Start from the job description, or combine spoken tasks yourself: reading a policy aloud, repeating details back, listening to a caller, handling a complaint.
- 2
Applicants take it from a link
Applicants take the test on a laptop with a microphone, proctored, so a whole batch can be screened at once without a single phone call.
- 3
A first-round interview at any hour
The AI Interviewer holds a structured voice interview from a link, which suits applicants who already work shifts.
- 4
Listen before you shortlist
Recruiters and operations managers open one scorecard, play the recordings, read the scores and pick the batch they want to meet.
Roles you can assess
- Customer support associate (voice)
- Chat and email support associate
- Technical support executive
- Collections executive
- Inbound sales associate
- Outbound sales associate
- Quality analyst
- Team leader
- Process trainer
Common questions
What does the spoken assessment measure?
How they would sound on a call: answering freely, reading aloud, repeating a sentence, or listening to a caller before they answer. Every applicant is scored the same way, and the score is yours to adjust.
Can we screen a whole batch at once?
Yes. Applicants take the test from a link at the same time, and every answer is scored the same way, so a large drive does not need a recruiter on the phone with each applicant.
Can candidates take the test on a phone?
No. The test is taken on a laptop or desktop with a microphone. With TriNetra switched on, the phone is used only as a second camera on the desk.
Does the AI decide who we hire?
No. The AI scores answers and summarises results. Your recruiters listen to the recordings, can change any score, and make the decision.
See it with one of your own roles
Bring a job description to the demo. We will build the test with you and show you the report a candidate produces.