Hear how they speak to a guest
A CV cannot tell you how someone handles a guest at the desk. TalentDecrypt records spoken answers to real service situations and scores them the same way for every applicant.
Guest recovery: the lost booking
SpeakProOpen response✦ AI-evaluated
0.0 / 10 marks
PROMPTA guest arrives at 11 pm after a long flight. Their booking can’t be found and the hotel is nearly full. Respond as you would at the front desk.
“I can see you’ve had a long journey, and I’m really sorry.”
STRONG
Calm, empathetic recovery with a concrete guarantee. A few fillers while she searches for the next step.
PACE
0wpm
Natural
FILLERS
0.0%
“um”, “so”
PAUSES
0
None over 2s
CLARITY
0%
Very clear
Dimension analysis
overall 4.3 / 5
Task fulfilment4/5
Empathy5/5
Professional tone5/5
Grammar & vocabulary4/5
Fluency3/5
Intelligibility5/5
Transcript & evidence
stood out watch for
✦ TalentDecrypt Communication AI · the recruiter can adjust the score
A spoken answer to a guest, with the delivery measured and the evidence marked · sample data
What a test for this role can look like
One example. You choose the sections, the question types, the length and how closely it is watched.
- Draft it from a job description, or build it by hand
- Review every question before a candidate sees it
- Reuse questions from your own bank
Front Office Associate — service readiness
Hotel front desk
- Duration
- 35min
- Sections
- 5
- Questions
- 22
- 01×2
Greet and check in a guest
Spoken answer - 02×3
Listen to a guest request, then respond
Listen, then answer - 03×4
Repeat a booking confirmation accurately
Repeat a sentence - 04×1
Handle an overbooked night
Written, marked by AI - 05×12
Service situations and etiquette
Multiple choice
Proctoring: Webcam + screen
Why service roles are hard to screen
- 01
The job is a conversation
Front-desk, guest-relations and reservations staff are hired for how they speak and listen. Neither shows up on a CV or in a written test.
- 02
High turnover means constant hiring
Properties hire for the same roles again and again, often across several locations, and managers lose hours to first-round phone calls.
- 03
Applicants work shifts
Many candidates are already working in the industry. They cannot take a screening call in the middle of a lunch service.
- 04
Every manager judges differently
Without a shared standard, the same applicant is a yes at one property and a no at another.
From an open role to a shortlist
- 1
Build a service-readiness test
Combine spoken tasks with situational questions: a late check-in with no room, a wrong order, a complaint at the desk.
- 2
Candidates answer out loud
Applicants answer out loud, the way they would answer a guest. Some questions play a guest request first and ask them to handle it.
- 3
Interview at any hour
The AI Interviewer holds a structured voice interview from a link, so a candidate on shifts can do it after work.
- 4
Listen before you meet
Managers open one scorecard, play the recordings, read the scores, and invite only the applicants they want to meet.
What you would use
- SpeakProSpoken English and listening are scored by dimension from recorded answers, with the recording there for the manager to play.
- AI InterviewerA structured first-round voice interview is available from a link at any hour, which suits applicants who work shifts.
- Skill AssessmentsSituational-judgement scenarios run as multiple-choice and written questions, with written answers AI-evaluated.
- Candidate ScorecardsEvery property reads the same scorecard, so applicants are judged against one standard.
Roles you can assess
- Front office associate
- Guest relations executive
- Reservations agent
- Food and beverage service staff
- Restaurant host
- Concierge
- Housekeeping supervisor
- Cabin crew and ground staff
- Travel desk executive
- Contact-centre agent
- Management trainee
Common questions
What does the spoken assessment measure?
Every answer is recorded, transcribed and scored on the dimensions you choose — and the score is yours to adjust. Four ways to hear them: answering freely, reading aloud, repeating a sentence, and listening before they answer.
Can candidates take the test on a phone?
No. The test is taken on a laptop or desktop with a microphone. With TriNetra switched on, the phone is used only as a second camera on the desk.
Can we write scenarios for our own brand standards?
Yes. You write the spoken prompts and situational questions yourself, so they can reflect your own service standards and the situations your staff actually face.
Does the AI decide who we hire?
No. The AI scores answers and summarises results. Your managers listen to the recordings, can change any score, and make the decision.
See it with one of your own roles
Bring a job description to the demo. We will build the test with you and show you the report a candidate produces.