Hear how they speak to a guest
A CV cannot tell you how someone handles a guest at the desk. TalentDecrypt records spoken answers to real service situations and scores them the same way for every applicant.
Guest recovery: the lost booking
SpeakProOpen response✦ AI-evaluated
8.4 / 10 marks
PROMPTA guest arrives at 11 pm after a long flight. Their booking can’t be found and the hotel is nearly full. Respond as you would at the front desk.
“Whatever happens, you will have a room tonight.”
STRONG
Calm, empathetic recovery with a concrete guarantee. A few fillers while she searches for the next step.
PACE
142wpm
Natural
FILLERS
3.1%
“um”, “so”
PAUSES
4
None over 2s
CLARITY
96%
Very clear
Dimension analysis
overall 4.3 / 5
Task fulfilment4/5
Empathy5/5
Professional tone5/5
Grammar & vocabulary4/5
Fluency3/5
Intelligibility5/5
Transcript & evidence
stood out watch for
✦ TalentDecrypt Communication AI · the recruiter can adjust the score
What a test for this role can look like
One example. You choose the sections, the question types, the length and how closely it is watched.
- Draft it from a job description, or build it by hand
- Review every question before a candidate sees it
- Reuse questions from your own bank
Front Office Associate — service readiness
Hotel front desk
- Duration
- 35min
- Sections
- 5
- Questions
- 22
- 01×2
Greet and check in a guest
Spoken answer - 02×3
Listen to a guest request, then respond
Listen, then answer - 03×4
Repeat a booking confirmation accurately
Repeat a sentence - 04×1
Handle an overbooked night
Written, marked by AI - 05×12
Service situations and etiquette
Multiple choice
Proctoring: Webcam + screen
Why service roles are hard to screen
- 01
The job is a conversation
Front-desk, guest-relations and reservations staff are hired for how they speak and listen. Neither shows up on a CV or in a written test.
- 02
High turnover means constant hiring
Properties hire for the same roles again and again, often across several locations, and managers lose hours to first-round phone calls.
- 03
Applicants work shifts
Many candidates are already working in the industry. They cannot take a screening call in the middle of a lunch service.
- 04
Every manager judges differently
Without a shared standard, the same applicant is a yes at one property and a no at another.
From an open role to a shortlist
- 1
Build a service-readiness test
Combine spoken tasks with situational questions: a late check-in with no room, a wrong order, a complaint at the desk.
- 2
Candidates answer out loud
The way they would with a guest. Some questions play a guest’s request first.
- 3
Interview at any hour
The AI Interviewer holds a structured voice interview from a link, so a candidate on shifts can do it after work.
- 4
Listen before you meet
Managers open one scorecard, play the recordings, read the scores, and invite only the applicants they want to meet.
Roles you can assess
- Front office associate
- Guest relations executive
- Reservations agent
- Food and beverage service staff
- Restaurant host
- Concierge
- Housekeeping supervisor
- Cabin crew and ground staff
- Travel desk executive
- Contact-centre agent
- Management trainee
Common questions
What does the spoken assessment measure?
How they would come across to a guest: answering freely, reading aloud, repeating a sentence and listening before they answer. Every applicant is scored the same way, with the recording to play and a score you can adjust.
Can candidates take the test on a phone?
No. The test is taken on a laptop or desktop with a microphone. With TriNetra switched on, the phone is used only as a second camera on the desk.
Can we write scenarios for our own brand standards?
Yes. You write the spoken prompts and situational questions yourself, so they can reflect your own service standards and the situations your staff actually face.
Does the AI decide who we hire?
No. The AI scores answers and summarises results. Your managers listen to the recordings, can change any score, and make the decision.
See it with one of your own roles
Bring a job description to the demo. We will build the test with you and show you the report a candidate produces.